At American Express® it has always been our endeavour to continuously enhance the quality of our products and services. In order to be able to provide the best to our Cardmembers, we encourage you to share your thoughts, experiences and concerns with us. Should you have any ideas on how we can enhance your Cardmember experience, or if, for any reason, you are not entirely satisfied with any aspect of our products and services, we want to hear from you. Feel free to contact us at any time:

Call or Email

We are available 24 hours a day 7 days a week to provide you with any assistance you may need. Please allow us the opportunity to help answer your concerns and put matters right.

Customer Services

Local Number: 800 4931/(04) 449 2222/(02) 599 6299

International Number: (+971) 4 4492293

customer.contact@americanexpress.ae

Corporate Card Services

Local Number: 800 4013

International Number: (+971) 4 4492290

cfeedback@americanexpress.ae

Platinum Services

Local Number: 800 4482

International Number: (+971) 4 4492294

platinum@americanexpress.ae

Write to us:

You also have the option to write to us in detail to the following address:

Mrs. Julia De Souza

VP Customer Experience & Operations

AMEX (Middle East) B.S.C. (c)

PO Box 5990

Seef District, Manama

Kingdom of Bahrain

We will acknowledge your letter as soon as we receive it confirming that we have shared your feedback with the relevant department or that we are investigating your concerns. If we are unable to resolve your complaint within 4 weeks, we will send you a written explanation of the status of your raised issue and the proposed solution. If you aren’t satisfied with our response, we shall advise you on how to escalate your concern further within American Express. We will do whatever we can to help resolve any concerns you have raised to us.

You also have the option to refer your case to Sanadak should you find the resolution unsatisfactory or if you have not received a final response within 30 calendar days of raising your concerns:

Sanadak Toll-Free Contact Centre at 800 SANADAK (800 7262325)

or visit their website www.sanadak.gov.ae or their office located on the Ground floor, Emirates Institute of Finance, E25, P15/A, Abu Dhabi, United Arab Emirates.